Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Product Questions
Why is the CLEANM8 Cloth more affordable than it's competitors?
At CLEANM8, we believe quality cleaning products shouldn't cost a fortune. As a busy mum, I know how important it is to make every dollar count, especially with the rising cost of living.
That's why we've chosen a different approach. Instead of inflating our prices just to offer constant "sales" or limited-time discounts, we keep our prices fair and affordable all year round.
Our focus is simple:
- Premium-quality products.
- Honest, consistent pricing.
- Great value you can rely on every day.
When you shop with CLEANM8, you can feel confident you're paying a fair price from the start—no waiting for the next sale, no inflated prices, and no marketing tricks. Just products that work, at a price that makes sense.
Why should I choose CLEANM8?
Because we believe cleaning should be fast, effective and affordable. Our products are chosen by a busy mum who understands that every dollar counts and every minute matters.
What surfaces can I use this on?
All compatible surfaces (glass, stainless steel, mirrors, benchtops, car interiors, bathrooms, etc.).
How to Care for Your CLEANM8 Cloth
Caring for Your CLEANM8 Cloth
Your CLEANM8 Cloth is built to deliver years of streak-free, lint-free cleaning when cared for properly. Follow these simple steps to keep it performing like new.
🧼 Washing Instructions
- Machine wash in warm water (up to 40°C).
- Use a mild detergent.
- Do not use fabric softener – it coats the microfibre and reduces its cleaning performance.
- Do not use bleach – it can damage the fibres.
🌬️ Drying Instructions
- Air dry or tumble dry on a low heat setting.
- Avoid high heat, as it can damage or shrink the microfibre.
💡 Pro Tips for Maximum Performance
- Wash separately from lint-producing fabrics (such as cotton towels) to keep your cloth lint-free.
- Rinse thoroughly after each use and wring out excess water.
- Store clean and dry, ready for your next clean.
🚫 What to Avoid
- Do not iron.
- Avoid harsh chemicals whenever possible. Your CLEANM8 Cloth is designed to deliver outstanding results using just water for most cleaning tasks.
- Don't leave the cloth damp in a pile or enclosed space. Allow it to air dry to help prevent odours.
✅ Built to Last
With the right care, your CLEANM8 Cloth will continue delivering exceptional absorbency and a streak-free finish for years—helping you clean smarter, save money, and reduce waste with every use.
Do you test your products?
Yes! Every product is tested in real homes to make sure it actually works before we sell it.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Are you stocked in any stores anywhere?
Nope, it’s just us! CLEANM8 products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the CLEANM8 family!
Once you have placed an order, our team will carefully package your items and ship them within 3-5 Business Days. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Australia Post or other courier services and should arrive within 7-10 business days.
Although we require a signature on delivery, it is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.
We also offer local pick up or local delivery for a fee within 5-10kms from Keilor East VIC 3033
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders above $59 include FREE delivery.
For orders under $59, Shipping will be calculated based on location.
When will my order arrive?
Your products will be sent via Australia Post or other courier services and should arrive within 7-10 business days.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: Although Australia Post and other courier services quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details ASAP and we will try our best to change this over for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address and have not contacted us, Once your order is shipped and the package is delivered, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Returns & Exchanges
Do you have a returns policy?
Returns & 7-Day Risk-Free Trial
We know this isn't the most exciting read, but it's important!
At CLEANM8, we've made a conscious decision to keep our prices fair and affordable every day, rather than inflating them to cover the cost of extended trial periods or constant sales.
Instead of building those costs into our prices, we offer two simple return options:
14-Day Returns (Unopened & Unused)
If you've changed your mind, you can request a refund within 14 days of receiving your order, provided the product:
- Is unopened and unused.
- Is returned in its original packaging, including any tags and accessories.
- Was not marked as Final Sale or Non-Returnable at the time of purchase (unless the item is faulty).
7-Day Risk-Free Trial
We want you to feel confident trying your CLEANM8 products.
If you've opened and used your cleaning cloths and they're not right for you, you're covered by our 7-Day Risk-Free Trial. Simply lodge your return request within 7 days of receiving your order, and we'll help you arrange the return, subject to the conditions below.
Return Conditions
To be eligible for a refund or return:
- Your return request must be lodged within the applicable return period (7 days for the Risk-Free Trial or 14 days for unopened, unused items).
- The item must not have been marked as Final Sale or Non-Returnable, unless it is faulty.
- Customers are responsible for the cost of return shipping unless the item is faulty or we have sent the wrong product.
- Before returning your item, we'll ask you to put your photography skills to the test by sending us a few photos so we can assess its condition.
Please note: If you return part of a bundle, the bundle pricing will no longer apply, and any refund will be adjusted accordingly.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 100 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Absolutely! We want you to shop with confidence.
If your CLEANM8 cloth is unused, you can return it for a full refund within 14 days of receiving your order, provided it is in its original packaging and in resaleable condition.
If you've used your CLEANM8 cloth, you're covered by our 7-Day Risk-Free Trial. If you're not completely satisfied, you can return it within 7 days of receiving your order, subject to our return conditions.
Please note:
- Return requests must be lodged within the applicable return period.
- Customers are responsible for the cost of return shipping unless the item is faulty or we have sent the wrong product.
- Items marked Final Sale or Non-Returnable cannot be returned unless they are faulty.
- We may ask you to provide photos of the item before authorising your return so we can assess its condition.
Our goal is simple: honest products, fair prices, and a hassle-free shopping experience. By keeping our prices affordable every day instead of building the cost of long return periods into our pricing, we're able to offer great value to every customer.
Do I have to pay for returns?
Customers are responsible for the cost of return shipping unless the item is faulty or we have sent you the wrong product.
How long does it take for my refund to be processed?
Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 7-10 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
At CLEANM8, we believe everyone deserves a fair price—not just customers who happen to shop during a sale or have a discount code.
That's why we keep our prices as affordable as possible all year round instead of inflating them just to offer frequent discounts. Our goal is to provide honest value every day, so you can shop with confidence knowing you're already getting a great deal.
From time to time, we may run special promotions or offer exclusive discounts to celebrate new product launches, seasonal events, or to thank our loyal customers. If you have a valid discount code, simply enter it at checkout and click Apply before completing your purchase.
Please note:
- Only one discount code can be used per order.
- Discount codes must be applied at checkout and cannot be added after an order has been placed.
- Some discount codes are only valid on selected products or collections. Please check the promotion or email for any exclusions.
- Bundle discounts and promotional offers cannot be combined unless otherwise stated.
At CLEANM8, we don't believe in inflated prices or endless "sales"—just quality products at fair prices, every day.
I forgot to use my discount code!
To keep things fair and consistent for all our customers, we're unable to apply discount codes once an order has been placed.
At CLEANM8, we believe in honest, everyday pricing rather than inflated prices and constant promotions. While we occasionally run special offers, discount codes must be applied at checkout before your order is completed.
Before finalising your purchase, we recommend double-checking that any eligible discount code has been entered and applied successfully.
Please note:
Only one discount code can be used per order.
Discount codes cannot be added, changed, or applied after an order has been placed.
Some discount codes are only valid on selected products or collections. Please refer to the promotion or email for any applicable exclusions.
Bundle discounts and promotional offers cannot always be combined unless otherwise stated.
This version is firm but friendly, and it sets clear expectations while reinforcing your brand values of fairness and transparency.
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
Unfortunately, once an order has been placed, we are unable to add, remove, or amend items.
To ensure your order is packed and dispatched as quickly as possible, it is sent straight to our fulfilment process. Because of this, we cannot guarantee any changes or cancellations after your order has been confirmed.
Please take a moment to double-check your order, shipping address, and any discount codes before completing your purchase.
If you've changed your mind after receiving your order, eligible items may still be returned in accordance with our Returns Policy.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at EMAIL. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing our CLEANM8 Customer stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
CLEANM8 is an online-only store, which helps us keep our overheads low and our prices fair for our customers.
We currently do not have a physical retail store or showroom. All orders are shipped directly to you or local pick up can be arranged at a nearby location.
By operating exclusively online, we're able to focus on what matters most—offering quality cleaning products at honest, affordable prices without the extra costs that come with running a physical store.