Shipping Policy

At CLEANM8, we know you're excited to receive your order, so we work hard to get it to you as quickly as possible.

Order Processing

Once you've placed your order, our team will carefully pack your items and dispatch them within 3–5 business days (Monday to Friday, excluding public holidays).

If your order contains multiple products, they may be shipped separately so we can get your items to you sooner.

Shipping Within Australia

We currently ship Australia-wide using Australia Post and other trusted courier partners.

Estimated delivery time after dispatch is 7–10 business days.

Please note these delivery timeframes are estimates only and may vary depending on your location and courier network.

Free Shipping

• FREE Standard Shipping on all orders over $59 AUD.
• Orders under $59 AUD will have shipping calculated at checkout based on your location.

Local Delivery & Pickup

We offer Local Pickup and Local Delivery within 5–10km of Keilor East, VIC 3033.

If your address is eligible, these options will be available during checkout. A delivery fee may apply.

Tracking Your Order

As soon as your order has been dispatched, you'll receive a shipping confirmation email with your tracking number so you can follow your parcel's journey.

Signature on Delivery

To help ensure your parcel arrives safely, we send orders with Signature on Delivery where available.

Please note that Australia Post or your courier may, at their discretion:

• Leave your parcel in a safe place; or
• Take it to your nearest post office or collection point if you're unavailable.

If you choose Authority to Leave (ATL), CLEANM8 cannot accept responsibility for parcels that are lost or stolen after delivery has been confirmed.

Pre-Orders

If you've ordered a pre-order item, the expected dispatch date will be displayed on the product page.

Shipping timeframes begin from the dispatch date, not the date your order was placed.

If no pre-order date is shown, your item is in stock and will be dispatched within our standard processing timeframe.

Delayed or Lost Parcels

While we aim to deliver every order promptly, courier delays can occasionally occur due to factors outside our control.

If your tracking shows a delay, we recommend allowing a little extra time for delivery.

If your order has not arrived within 20 days of dispatch, please contact us at hi@m8collectiv.com.au and we'll lodge an investigation with the courier on your behalf.

For the fastest resolution, we also recommend contacting Australia Post directly before reaching out to us, as they can often provide the most up-to-date tracking information.

Incorrect Shipping Address

Please check your delivery address carefully before placing your order.

If you've entered the wrong address, contact us immediately at hi@m8collectiv.com.au.

If your order hasn't been dispatched, we'll do our best to update the address.

Unfortunately, once an order has been shipped or successfully delivered to the address provided, we're unable to retrieve or redirect the parcel.

Where We Ship

At this time, CLEANM8 ships within Australia only.

All orders are dispatched from our Australian fulfilment centres, so there are no customs duties or import fees to worry about.

Questions?

If you have any questions about your order or shipping, we're here to help.

Email: hi@m8collectiv.com.au