Returns & Refunds

At CLEANM8, we want you to shop with confidence. That's why we offer a 14-Day Change of Mind Return for unopened and unused items, along with our 7-Day Risk-Free Trial on CLEANM8 Cloths.

Nothing in this policy limits your rights under the Australian Consumer Law. If your product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.

14-Day Change of Mind Returns

You have 14 days from receiving your order to request a return for unopened and unused items.

To be eligible:

• The item must be unopened, unused, and in its original packaging.
• The item must include any original accessories and proof of purchase.
• The item must not have been marked as Final Sale or Non-Returnable at the time of purchase.

7-Day Risk-Free Trial

We stand behind our CLEANM8 Cloths.

If you've opened and used your CLEANM8 Cloths and they're not right for you, you can request a return within 7 days of receiving your order under our Risk-Free Trial.

To be eligible:

• Your return request must be lodged within 7 days of delivery.
• We'll ask you to provide a few photos so we can assess the condition before approving the return.
• Once approved, we'll provide instructions for returning the product.

How to Start a Return

To request a return, simply email us at hi@m8collectiv.com.au.

If your return is approved, we'll provide instructions on where to send your item. Returns sent back without first contacting us may not be accepted.

Return Shipping

Unless your item is faulty, damaged, or we've sent you the wrong product, customers are responsible for the cost of return shipping.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you've received the wrong product, contact us as soon as possible so we can make it right in accordance with the Australian Consumer Law.

Non-Returnable Items

The following items cannot be returned unless they are faulty or your rights under Australian Consumer Law apply:

• Final Sale or Clearance items.
• Gift cards.
• Products marked as Non-Returnable at the time of purchase.

Bundle Returns

If you return part of a bundle, the bundle discount will no longer apply. Any refund will be adjusted to reflect the individual retail price of the items you keep.

Exchanges

We don't offer direct exchanges. If you'd like a different item, simply return your eligible product and place a new order once your return has been approved.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hi@m8collectiv.com.au.