Customer Reviews
Questions
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Product Questions
Why is the CLEANM8 Cloth more affordable than its competitors?
At CLEANM8, we believe quality cleaning products shouldn’t cost a fortune. As a busy family ourselves, we understand how important it is to make every dollar count, especially with the rising cost of living.
That’s why we’ve chosen a different approach. Instead of inflating prices just to offer constant “half-price sales”, we keep our prices fair and affordable all year round. From time to time, we may run special offers, so keep an eye on our website and Instagram.
Our focus is simple:
- Premium-quality products
- Honest, consistent pricing
- Great value you can rely on every day
When you shop with CLEANM8, you can feel confident you’re paying a fair price from the start — no waiting for the next big sale, no inflated prices and no marketing gimmicks.
Just quality products that work, at prices that make sense.
How to Care for Your CLEANM8 Cloth
Your CLEANM8 Cloth is built to last. Follow these simple care instructions to keep it performing at its best.
🧼 WASH
- Machine wash in warm water (up to 20°C) with mild detergent.
- No fabric softener or bleach.
- Wash separately from lint-producing fabrics.
🌬️ DRY
- Air dry or tumble dry on low heat.
- Avoid high heat and do not iron.
💡 CARE TIPS
- Rinse and wring out after use.
- Allow to dry fully before storing to prevent odours.
- Avoid harsh chemicals — just water is all you need for most cleaning tasks.
✅ BUILT TO LAST
With proper care, your CLEANM8 Cloth will stay absorbent, lint-free and streak-free for years.
Why should I choose CLEANM8?
We believe cleaning should be fast, effective and affordable. Our products are chosen by a busy mum who understands that every dollar counts and every minute matters.
What surfaces can I use this on?
All compatible surfaces (glass, stainless steel, mirrors, benchtops, car interiors, bathrooms, etc.).
Do you test your products?
Yes! Every product is tested in real homes to make sure it actually works before we sell it.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Are you stocked in any stores anywhere?
Nope, it’s just us! CLEANM8 products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Shipping & Delivery
How does shipping and delivery work?
Made an order? Welcome to the CLEANM8 family!
Orders are carefully packed and dispatched within 3–5 business days and generally arrive within 7–10 business days via Australia Post or another courier. In some cases, items may be shipped separately to get them to you sooner.
Signature Delivery: Orders are sent with signature required. Depending on the driver, your parcel may be left in a safe place or taken to your nearest post office. If you choose Authority to Leave, CLEANM8 is not responsible for parcels that are lost or stolen after delivery.
Local Pickup & Delivery: Local pickup is available from Keilor East VIC 3033, with paid local delivery available within approximately 5–10 km.
Pre-Orders
All shipping timeframes are calculated from the advertised dispatch date.
If your order contains a PRE-ORDER item, your entire order will be held and dispatched together once the pre-order item is available.
Please check product descriptions before ordering for applicable pre-order dates and estimated dispatch timeframes.
If no pre-order date is listed, the item is in stock and will be dispatched within our standard 3–5 business day timeframe.
How much do I pay for shipping?
All orders above $59 after discounts applied include FREE delivery.
For orders under $59, Shipping will be calculated based on location.
When will my order arrive?
Your products will be sent via Australia Post or other courier services and should arrive within 7-10 business days.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: Although Australia Post and other courier services quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
Help, I think my order is lost/hasn’t been delivered?
Lost or Delayed Orders
Orders are shipped via Australia Post or other trusted courier services. While estimated delivery timeframes are provided, delays can occasionally occur outside of our control. Your tracking may be updated to show a delayed delivery date.
If your order has not been delivered within 20 days of dispatch, please contact us so we can assist with an investigation through the relevant carrier.
For delivery or tracking issues, we recommend contacting the carrier directly first, as investigations are subject to their individual processes. Once you’ve contacted them, please let us know and we’ll assist where we can.
Shipping Insurance
Optional shipping insurance is available at checkout for additional protection against parcels that are lost or damaged in transit.
Please note that standard or free shipping does not include shipping insurance. If you would like your order insured, shipping insurance must be selected and paid for separately at checkout.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details ASAP and we will try our best to change this over for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address and have not contacted us, Once your order is shipped and the package is delivered, we are unable to retrieve it so please check your address carefully!
Do you ship internationally and are there any customs/import fees?
At this time, we only deliver our products to customers in Australia.
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Collapsible row
Returns & Exchanges
Do you have a returns policy?
Returns & 7-Day Risk-Free Trial
We know this isn't the most exciting read, but it's important!
At CLEANM8, we've made a conscious decision to keep our prices fair and affordable every day, rather than inflating them to cover the cost of extended trial periods or constant sales.
Instead of building those costs into our prices, we offer two simple return options:
14-Day Returns (Unopened & Unused)
If you've changed your mind, you can request a refund within 14 days of receiving your order, provided the product:
- Is unopened and unused.
- Is returned in its original packaging, including any tags and accessories.
- Was not marked as Final Sale or Non-Returnable at the time of purchase (unless the item is faulty).
7-Day Risk-Free Trial
We want you to feel confident trying your CLEANM8 products.
If you've opened and used your cleaning cloths and they're not right for you, you're covered by our 7-Day Risk-Free Trial. Simply lodge your return request within 7 days of receiving your order, and we'll help you arrange the return, subject to the conditions below.
Return Conditions
To be eligible for a refund or return:
- Your return request must be lodged within the applicable return period (7 days for the Risk-Free Trial or 14 days for unopened, unused items).
- The item must not have been marked as Final Sale or Non-Returnable, unless it is faulty.
- Customers are responsible for the cost of return shipping unless the item is faulty or we have sent the wrong product.
- Before returning your item, we'll ask you to put your photography skills to the test by sending us a few photos so we can assess its condition.
Please note: If you return part of a bundle, the bundle pricing will no longer apply, and any refund will be adjusted accordingly.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 14 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Absolutely! We want you to shop with confidence.
If your CLEANM8 cloth is unused, you can return it for a full refund within 14 days of receiving your order, provided it is in its original packaging and in resaleable condition.
If you've used your CLEANM8 cloth, you're covered by our 7-Day Risk-Free Trial. If you're not completely satisfied, you can return it within 7 days of receiving your order, subject to our return conditions.
Please note:
- Return requests must be lodged within the applicable return period.
- Customers are responsible for the cost of return shipping unless the item is faulty or we have sent the wrong product.
- Items marked Final Sale or Non-Returnable cannot be returned unless they are faulty.
- We may ask you to provide photos of the item before authorising your return so we can assess its condition.
Our goal is simple: honest products, fair prices, and a hassle-free shopping experience. By keeping our prices affordable every day instead of building the cost of long return periods into our pricing, we're able to offer great value to every customer.
Do I have to pay for returns?
Customers are responsible for the cost of return shipping unless the item is faulty or we have sent you the wrong product.
How long does it take for my refund to be processed?
Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 7-10 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay).
How do I use a discount code?
At CLEANM8, we believe everyone deserves a fair price — not just customers shopping during a sale.
While “50% OFF” and “SALE ENDING SOON” promotions are common, that’s not how we choose to do things. We keep our everyday prices fair and affordable from the start, rather than relying on constant large discounts.
We may still run genuine sales and special offers for launches, seasonal events or to thank our CLEANM8 community.
Please note:
- One discount code per order and it must be applied at checkout.
- Some codes may exclude selected products, bundles or other offers.
- WELCOME10 cannot be combined with other discounts or offers.
- Free shipping applies to eligible orders over $59 after discounts.
No endless “50% OFF” countdowns or pressure to buy — just quality products at fair everyday prices, with genuine savings along the way.
I forgot to use my discount code!
To keep things fair and consistent for all our customers, we're unable to apply discount codes once an order has been placed.
At CLEANM8, we believe in honest, everyday pricing rather than inflated prices and constant promotions. While we occasionally run special offers, discount codes must be applied at checkout before your order is completed.
Before finalising your purchase, we recommend double-checking that any eligible discount code has been entered and applied successfully.
Please note:
- Only one discount code can be used per order.
- Discount codes cannot be added, changed, or applied after an order has been placed.
- Some discount codes are only valid on selected products or collections. Please refer to the promotion or email for any applicable exclusions.
- Bundle discounts and promotional offers cannot always be combined unless otherwise stated.
This version is firm but friendly, and it sets clear expectations while reinforcing your brand values of fairness and transparency.
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
Unfortunately, once an order has been placed, we are unable to add, remove, or amend items.
To ensure your order is packed and dispatched as quickly as possible, it is sent straight to our fulfilment process. Because of this, we cannot guarantee any changes or cancellations after your order has been confirmed.
Please take a moment to double-check your order, shipping address, and any discount codes before completing your purchase.
If you've changed your mind after receiving your order, eligible items may still be returned in accordance with our Returns Policy.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at cleanm8@m8collectiv.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
Where are you located?
CLEANM8 is an online-only store, which helps us keep our overheads low and our prices fair for our customers.
We currently do not have a physical retail store or showroom. All orders are shipped directly to you or local pick up can be arranged at a nearby location.
By operating exclusively online, we're able to focus on what matters most—offering quality cleaning products at honest, affordable prices without the extra costs that come with running a physical store.